Refund & Cancellation Policy
Last Updated: April 13, 2025

At KCSS Vision, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed for purchases made through our website https://kcssvision.com.

Order Cancellation

Orders can be cancelled only before they are shipped.

  • If you wish to cancel your order, please contact us immediately.
  • Once the order has been shipped, cancellation will not be possible.
  • Refunds for cancelled orders will be processed within 5–7 business days.
Refund Eligibility

Refunds may be provided under the following conditions:

  • Product received is damaged during shipping
  • Incorrect product delivered
  • Product has manufacturing defects

Customers must notify us within 48 hours of delivery to request a refund or replacement.

Non-Refundable Situations

Refunds may not be provided in the following situations:

  • Product damaged due to misuse
  • Request made after the allowed time period
  • Product returned without original packaging
Refund Process

Once your return request is approved:

  • The product may need to be returned for inspection.
  • Refunds will be issued to the original payment method.
  • Refund processing may take 5–10 business days.
Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your credit card company or bank
  • Processing times may vary depending on financial institutions
Contact Us

Website: https://kcssvision.com

Email: kartikecss@gmail.com

Phone: +91 8700015116